New Guidelines for Other Service Providers (OSPs) dated 05-11-2020
The Government simplified the OSP guidelines with an aim to qualitatively improve the ‘Ease of Doing Business’ for the IT Industry particularly BPO and IT Enabled Services by first issuing the ‘New Guidelines for OSPs’ on 05.11.2020. The highlights are:
- No registration certificate required for OSP centres.
- Special dispensations for OSPs clearly defined.
- Allowed Work From Anywhere (WFA) within India.
- No Bank Guarantee required
- Interconnectivity between OSP centres of different OSP companies allowed.
- EPABX at foreign location allowed in case of international OSP.
- Internet at centralized location — to be used by other OSP centres.
- Periodic compliances removed.
Revised Guidelines for Other Service Providers (OSPs) dated 23.06.2021
These Guidelines were further amended and the ‘Revised Guidelines for OSPs’ dated 23.06.2021 were issued which are more liberal and and aims to give further impetus to the growth of IT & ITeS industry in the country. In addition to the above relaxations, the highlights of the ‘Revised Guidelines for OSPs’ dated 23.6.2021 are:
- Distinction between Domestic and International OSPs removed.
- EPABX can be located anywhere in the world.
- OSPs can locate their EPABX at third Party Data Centres in India and can also use EPABX services of Telecom Service Providers.
- Interconnectivity between all types of OSP centres is permitted.
- Remote Agents can connect directly with Centralised EPABX/ EPABX of the OSP/ EPABX of the customer using any technology including Broadband over wireline/ wireless.
- No restriction for data interconnectivity between any OSP centres of same company or group company or any unrelated company.
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